![]() ![]() To request to return an order, send an email to with your name, order number, and reason for returning. ![]() Orders may be returned within 7 days of receipt for a refund equalling the purchase price minus both a 10% restocking fee and return shipping costs. If you want to cancel an order, you must notify us by email at All order cancellation requests are subject to approval. Orders can only be cancelled within 24hrs of the time stamp on your order confirmation. Courier deliveries do not require a signature upon delivery and your package will be left on your doorstep if you are not available to receive it. Small items sent by UPS, these will be delivered as soon as possible, and the courier will not call ahead in advance to schedule delivery. You have 72 hours to inspect the product and report any damage. Make sure that all boxes are in good condition, if there's any damage to the box please open the box prior to signing and if you see any damage please notate this on the receipt. Upon arrival, our delivery partners will arrange your package in accordance with your selected shipping option. If we are unable to get your furniture into your home, you will be responsible for the return shipping fees. Be sure to carefully measure your door frames and hallways to determine the best path for your new furniture. Leading up to delivery day, our delivery partners will contact you to arrange a window of time that you can expect your order. Free US shipping valid within the continental US only for purchases over $499 USD. Any promotional offer is not valid retroactively towards previous purchases outside the promotional period. ![]() Shipping times may vary depending on the country of origin and stock.Īll promotional offers cannot be combined with other promotions or discount codes. If you need to update your delivery address once your order is already on its way, you will be charged a rerouting fee.Īll products are custom ordered from Europe, and cannot be cancelled 24 hours after you receive your order confirmation. Orders under $10K, cost is automatically calculated at checkout.įor all shipments outside of the US or EU clients might be responsible for any applicable import, custom duties and other fees. Rest of the world: Free door to port delivery on orders over $10K, excluding customs and duties. ![]() In case of large orders we can provide quotes to ship a container directly in Mexico or Canada and clients will still be responsible for import and custom duties. Clients will be responsible to bring the items in their country. Mexico & Canada: Orders are shipped for free to a freight forwarder in the US. This includes inside delivery, room of choice and packaging removal and light assembly, is available upon request (US clients ONLY). This includes inside delivery, in room of choice, and is available at checkout (US clients ONLY) for $249. This service is subject to availability based on your address/type of residence and what type of furniture needs to be delivered inside. Larger items and furniture will be delivered to the outside of your home or building. Most accessories and lighting will be sent by UPS. FREE curbside shipping for all USA orders over $499. ![]()
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